Shanghai, China

About the Office

Our office is centrally located in the hub
of the city’s Luwan business district. Its
location on the edge of beautiful Taipingqiao
Lake brings a natural calm to meld with the
bustling atmosphere of downtown Shanghai.

Open Positions

Job Description:

• Providing day-to-day inbound and outbound operational and business support to customers as well as ongoing product support
• You will be responsible for daily processing of work associated with your department including account transfers, new account set-up, maintenance and more
• Responding and resolving client inquiries via ticket, telephone, email and live chat in a timely fashion
• Customer education on product and program enhancements
• Entering issues for Development to further investigate
• Closing cases and following up with customers on resolution
• Maintaining client relationships with ongoing communication focused on customer satisfaction and retention with consistent high-quality customer service
• Facilitating information flow to all relevant parties
• Understanding wide scale service issues at a detailed, technical level and making recommendations for process improvement
• You will build relationships across multiple functions and act as a liaison between customers and internal service providers
• Hours: 9:00 – 18:00, 5 days a week, additional hours may be required as needed

Job Requirements:

• At least two years of customer service experience with demonstrated passion for providing client-centric solutions
• Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
• Excellent level of English and native level Mandarin
• Exceptional verbal and written communication skills to influence and educate as well as proven presentation skills
• Thorough knowledge of FX trading/brokerage/financial services industry
• Tech savvy
• Positive attitude, enthusiasm, professionalism and strong work ethic, a sense of ownership of projects and seeing them through to completion

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Job Description:

The main task is to enhance leads generation and branding, through public exposure, based on digital means of SEO, social media, marketing operation and vendor management with the support of line managers. The position is also responsible for:
• The key word of this position is SEM — Social Media, SEO, Public Exposure, Agent Management, etc.
• SEO: Optimization of all digital means to lead generation
• Marketing Operations: digital conversion procedure execution and analysis
• Vendor Management: media purchase planning and execution; offline event agent coordination
• Other tasks: offline events support, market intelligence research etc.

Job Requirements:

• 2+ years SEO experience
• Bachelor Degree, preferably in Marketing, IT, Business (additional education is an advantage)
• Fluency in Mandarin and English
• Prior experience in fin-tech, finance, high-tech is an advantage
• Quick and willing to learn, team player, interested in the latest technology (an advantage)

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Job Description:

· Providing day-to-day inbound and outbound operational and business support to customers as well as ongoing product support
· You will be responsible for daily processing of work associated with your department including account transfers, new account set-up, maintenance and more
· Responding and resolving client inquiries via ticket, telephone, email and live chat in a timely fashion
· Customer education on product and program enhancements
· Entering issues for Development to further investigate
· Closing cases and following up with customers on resolution
· Maintaining client relationships with ongoing communication focused on customer satisfaction and retention with consistent high-quality customer service
· Facilitating information flow to all relevant parties
· Understanding wide scale service issues at a detailed, technical level and making recommendations for process improvement
· You will build relationships across multiple functions and act as a liaison between customers and internal service providers

Job Requirements:

· At least two years of customer service experience with demonstrated passion for providing client-centric solutions
· Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
· Excellent level of English and native level Mandarin
· Exceptional verbal and written communication skills to influence and educate as well as proven presentation skills
· Thorough knowledge of FX trading/brokerage/financial services industry
· Tech savvy
· Positive attitude, enthusiasm, professionalism and strong work ethic, a sense of ownership of projects and seeing them through to completion

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